Support

Get in touch

For help with Memore Capture, your account, or an event, email hello@memore.se.

Include your app version, iPhone or iPad model, iOS version, camera model and firmware, and what happened. For a failed transfer, include the error shown in Capture. Never send your password or private gallery link.

Connecting a USB camera

Use a USB-C iPhone or iPad with iOS 18 or later and a data-capable USB cable. Turn on the camera, allow camera access when asked, sign in, and choose an event in Account. Keep the camera connected while iOS prepares access; a full memory card can take several minutes.

Memore Capture imports new photos taken after connection. It does not browse older photos or delete files from the camera. A Canon EOS R6 Mark II USB transfer has been observed; full field validation and other camera models remain unverified.

Transfers and guest access

Open a transfer in Capture to see its status or retry an upload. Queued photos stay assigned to their original event when you select another event. Completed means the server received the photo; processing and publication may still be pending.

The organizer controls publication and guest access. Ask them about an unavailable gallery or a photo awaiting review. Preserve the app and camera files while a transfer needs recovery.

Privacy and removal requests

Use the removal-request link on a shared photo page to contact the event organizer. For account information, correction, or erasure requests, email privacy@memore.se.